Managing and deactivating your Noldus software licenses

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MyNoldus Knowledge Base All Noldus Products Managing and deactivating your Noldus software licenses

Sometimes a software license remains active on a computer that you can no longer access or use, for example:

  • The computer is broken or replaced
  • A student or employee left without deactivating the software
  • The software was uninstalled without first deactivating the license

When this happens, your license may show that it has reached its maximum number of activations, even though some of those installations are no longer in use. To make this easier, you can manage and deactivate your own licenses through the QLM (Quick License Manager) Customer Portal, without needing to contact Noldus support.

What is an SBLK license?

An SBLK license (Single Block License Key) is a type of software license that allows activation on a limited number of computers. For example, if your license allows three activations, you can install and activate the software on up to three computers. If you reach this limit, you’ll need to deactivate one of the existing installations before activating it on a new computer.

What is the QLM portal?

The QLM Portal (Quick License Manager Customer Portal) is an online self-service website where you can view and manage your software activations. Using this portal, you can:

  • Check which computers your license is activated on
  • Deactivate licenses that are no longer needed or associated with unavailable computers
  • Free up your license so it can be used again on a new system

Access the QLM Customer Portal: https://qlmlicenses.noldus.com/qlmcustomersite/default.aspx

How to deactivate a license using the QLM portal

  1. Visit the QLM Customer Portal

    Go to: https://qlmlicenses.noldus.com/qlmcustomersite/default.aspx


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  2. Retrieve your license information

    • Click Get License Information.
    • Enter your Activation Key.
    • You’ll see a list of all computers where the license is currently active.

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  3. Identify the computer to deactivate

    • Review the list of Computer Names.
    • Note the Computer ID of the computer you want to deactivate.

  4. Deactivate the license

    • Select Deactivate License from the menu.

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    • Enter your Activation Key and the Computer ID.

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    • Click the Deactivate button.

  5. Reactivate on a new system (optional)

    Once the license has been deactivated, it’s immediately available for activation on a new computer using the same activation key.