CatWalk XT 10 may fail to start if the camera is not connected correctly, if file access is restricted, or if settings files are corrupted. Below are the common causes and solutions.
This issue typically occurs only when the walkway is connected and powered on. If the software starts correctly after turning off the walkway, the issue is likely with the camera connection.
Solution:
This resets the camera and resolves most connectivity issues.
CatWalk will not start if you're using a Guest or restricted Windows account.
Additionally, if the first person to run CatWalk after installation had administrator rights and you do not, it may fail to open.
Solution:
Corrupted or invalid settings files may prevent CatWalk from opening.
Settings file location:
C:\ProgramData\Noldus\CatWalk\XT 10.6\Settings\
Note: ProgramData
is a hidden folder. Enable hidden folders to access it.
Solution:
If necessary, remove all settings files. Be aware that doing so resets custom settings like detection profiles.
If the issue persists, a log file may contain diagnostic information.
Log file location:
C:\ProgramData\Noldus\CatWalk\XT 10.6\Log\
Note: ProgramData
is a hidden folder. Enable hidden folders to access it.
Send the log file to Noldus Support for further assistance.