EthoVision XT error ID 14005 Chart creation failed

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Error in Statistics & Charts: Chart Component Missing

This error occurs when you access the Statistics & Charts section in EthoVision XT and encounter the following message:

Chart Wrapper Error Message

Although you can still view your data, this error indicates that the software component required for generating charts in the Group Statistics & Charts tab is missing or corrupted.

Group Statistics Chart Tab

While the warning suggests reinstalling EthoVision XT, a quicker solution is outlined below:

  1. Close EthoVision XT.
  2. Open the Start menu and search for Programs and Features.
  3. In the list of installed programs, check if Noldus ChartWrapperControl 2 is present.

Chart Wrapper Control in Programs List

  1. If it is listed, select it and click Uninstall.
  2. Close the Programs and Features window.
  3. Download the installer for Chart Wrapper Control 2.0.2 from the link below:

Download Chart Wrapper Control 2.0.2

Note: This version is compatible with EthoVision XT 12 through 15. For other versions, please contact Noldus Support.

Final Steps

  1. Double-click the downloaded file to install the Chart Wrapper Control component.
  2. Once installed, reopen EthoVision XT and verify that the issue is resolved.