If you are using The Observer XT 16 with a software-based license (instead of a hardware license key) and encounter the following error message, please update to the latest version of the software:
Error contacting the license server. Check your internet connection, your firewall, or the license server may be offline. If you use a proxy server, you must configure your proxy server settings.
Unable to connect to the remote server - URL: https://qlmlicenses.noldus.com:9999/qlmlicenseserver/qlmservice.asmx
This error occurs specifically in version 16.0.1201 of The Observer XT. It was resolved in version 16.0.1203.
To find out which version you are currently using: