Description of problem
No camera view in Viso Viewer, so you cannot start a recording. This is probably because a camera is not selected in the Location or because there is an error in the camera configuration.
When it occurs
After opening a Location for recording.
Required to solve
You must log in into Viso Viewer as a Technician to be able to edit a Location.
Solution
- Log in into Viso Viewer as a Technician.
- Open the Locations from the dashboard.
- Click the Edit Locations button.
- Unfold the Viso Recorder computer item and click on the pencil/Edit button in the row of the Location you want to change.
- To change camera settings, click on the pencil/Edit button in the row of the camera.
- Check that the IP address of the selected camera is correct. If not, change it manually or select it from the list if more than one camera is connected.
- Select ONVIF as Device Type (this is the default).
- Enter the ONVIF User name and ONVIF Password for your camera in case they were not filled automatically.
- Click Get device properties. If the camera is connected then the Quality field appears with the default frame rate and resolution of the camera.
- If the Location has more than one camera, please also check the connection to other cameras.
- After the connection with the camera is restored, de-select and, five seconds later, select the Select for recording box for the Location with the cameras. The camera view should now be restored.
- You can now open the Location again to for a Session recording.
