Description
A Location is offline because of a configuration error. This could be because a camera is not selected or not correctly configured (see Camera) or an audio device is not properly configured.
When it occurs
When trying to open a Location for recording.
Required to solve
You must log in into Viso Viewer as a Technician to be able to edit a Location.
Solution
- Log in into Viso Viewer as a Technician.
- Open the Locations from the dashboard.
- Click the Edit Locations button.
- Unfold the Viso Recorder computer item and click on the pencil/Edit button in the row of the Location you want to change.
- In the Audio Device column, check that the correct audio source is selected for each camera. To select/change the audio source, click on the pencil/Edit button under Audio Device.
- Choose the correct audio device.
- Close this window.
- After the connection with the audio is restored, de-select and, five seconds later, select the Select for recording box for the Location with the cameras. The camera view should now be restored.
- You can now open the Location again to for a Session recording.
