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This error can occur with very out-of-date installations of Windows 7. Update Windows to Service Pack 3, and make sure Internet Explorer 11 is installed.Note that Windows 7 is only supported by EthoVi...
In the Observer I receive a message: Repeated scoring of active events has been ignored. The event has been discarded.This message is because the coding scheme contains Start-Stop behaviors, and you a...
This message indicates setup is not complete.Turn the Temperature Control Unit (TCU) on.Press the down arrow button on the TCU until you reach B1.Press and hold the Set button on the TCU for 3 seconds...
The Shuttle Pro 2 offers a convenient keypad and dial for video control in The Observer XT. You can download the driver for the Shuttle Pro 2 below.Download Shuttle Pro 2 drivers
You can use the same installation of The Observer XT 16 for all kinds of (hardware/software based) keys on the same PC. To switch between hardware key based licenses, just unplug one and plug in the o...
Some of our cameras ship with protective plastic over the lens or dome to prevent scratches. Please verify this plastic film has been removed.
The box and whiskers plot shows the 5 number summary: minimum, first quartile, median, third quartile, and maximum. To get this type of result, in the Analysis Profile select your dependent variable (...
This error is normally related to a corrupt or truncated setup file. Download the setup file again and re-run the setup.
The grey color indicates the data has been excluded from the analysis by the data segmentation profile settings. If you didn’t intend that to happen, in the lower left corner right-click “...