Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
My image is too dark using a Basler camera
This issue involves situations where the image from your Basler camera is too dark. It can be resolved in a number of ways after adjusting the lighting for the set-up has been done/not possible.
What are the supported video file formats for EthoVision XT?
This issue involves needing to find out if your pre-recorded video files are compatible with your version of EthoVision XT and can be run in the software.
Connecting an optogenetics laser to be controlled by EthoVision XT
EthoVision XT can be used to control a laser or LED for Optogenetics, triggering the light based on time or on the animal’s activity. For example, the laser may be turned on when the animal enters a given zone.
Selecting an Axis IP camera in FaceReader 6
Using an Axis IP camera for video analysis in FaceReader 6
How many GigE cameras can I use on a laptop with EthoVision XT?
EthoVision XT 12, 13, and 14 support one Basler GigE camera for recordings up to 10 hours duration on a suitable laptop. For EthoVision XT 15, we support a Basler USB 3.0 camera instead.
Error E01 on the DanioVision Temperature Control Unit
Error E01 indicates the temperature sensor is not detected. You should have a cable that goes from the “Temp” jack on the back of the DanioVision to the “Temp” jack on the back of the Temperature Control Unit.
Use the Redo a trial option in EthoVision to retrack a trial from video if the detection settings or arena settings were incorrect.
What are the supported video formats for FaceReader 8?
The included table provides an overview of the supported video formats.
My color Basler camera is monochrome in EthoVision XT
This issue involves a situation where the image from your Basler camera is color in the Pylon Viewer, but monochrome/black and white in EthoVision XT.
Basler camera is not detected by EthoVision
This issue involves a situation where you are attempting to use your Basler camera(s) in EthoVision and get a warning message that “Camera not found”.