Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
CatWalk XT 10.0, 10.5, or 10.6 does not open
Restart the camera and wait 1-2 minutes before restarting CatWalk. Check user permissions on the computer. Invalid settings may also prevent starting CatWalk. A log file provides diagnostic information.
Troubleshooting air continuing to blow after mouse crosses ladder
After the mouse has crossed the ErasmusLadder and moved into the chamber at the end, air should stop blowing on the walkway and the lights should turn off. If air continues to blow and the lights stay on, that indicates a rung is sticking.
Connecting an optogenetics laser to be controlled by EthoVision XT
EthoVision XT can be used to control a laser or LED for Optogenetics, triggering the light based on time or on the animal’s activity. For example, the laser may be turned on when the animal enters a given zone.
Selecting an Axis IP camera in FaceReader 6
Using an Axis IP camera for video analysis in FaceReader 6
Use the Redo a trial option in EthoVision to retrack a trial from video if the detection settings or arena settings were incorrect.
How many GigE cameras can I use on a laptop with EthoVision XT?
EthoVision XT 12, 13, and 14 support one Basler GigE camera for recordings up to 10 hours duration on a suitable laptop. For EthoVision XT 15, we support a Basler USB 3.0 camera instead.
Error E01 on the DanioVision Temperature Control Unit
Error E01 indicates the temperature sensor is not detected. You should have a cable that goes from the “Temp” jack on the back of the DanioVision to the “Temp” jack on the back of the Temperature Control Unit.
What are the supported video formats for FaceReader 8?
The included table provides an overview of the supported video formats.
My color Basler camera is monochrome in EthoVision XT
This issue involves a situation where the image from your Basler camera is color in the Pylon Viewer, but monochrome/black and white in EthoVision XT.
Basler camera is not detected by EthoVision
This issue involves a situation where you are attempting to use your Basler camera(s) in EthoVision and get a warning message that “Camera not found”.