Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
This may have to do with a large heart area that contains low contrast pixels. Try to make the heart area smaller, focusing on the region that shows the heart movement, even if this region is smaller than the heart.
Windows provides multiple means to capture images from the screen, either using the Printscreen key or the snipping tool or snip & sketch. Some Noldus software also provides options to save images of your settings or of graphs.
License numbers for Noldus software may be checked by going on the menu to Help/About.
In this sheet, you can see which version of the software is supported and tested under which Operating System
Summary of all the status LED's on your axis camera.
If you receive an error stating that there was “No Valid Hardware Key Detected”, please check the USB license key/dongle to ensure it is seated properly (unplug and reinsert). Close the Noldus program and try again.
When using high DPI displays in Windows 10, some elements in our software may appear too small or may appear cropped so they cannot be seen clearly. This can be corrected by adjusting the properties of the application.
The Observer XT 16, EthoVision XT 17, and FaceReader 9 offer new software-based licenses which replace the hardware license key (dongle) required in previous versions.
Basler cameras are the most common camera used with EthoVision, and may also be used with Media Recorder.
Ensure you are entering the upgrade code in the correct version of the software. Copy-paste the code if possible.