Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
Custom ErasmusLadder Experiment Protocol does not perform as programmed
Despite customizing the Experiment Protocol in the ErasmusLadder software, review of the data shows that the trials did not progress as designed. This is due do the ErasmusLadder not being able to compute and predict the trial perturbations.
How do power outages affect TrackLab operation?
TrackLab needs a stable power connection to ensure consistent operation.
This issue involves a situation where you do not see a video image in certain places in the EthoVision XT software.
Error contacting the license server in The Observer XT 16
Early versions of The Observer XT 16 may need to updated if using a software-based license, due to changes in the license server.
Using the MediaTypeRegistryCleaner
When video files will not play in EthoVision XT, especially MP4 videos, this tool can often resolve the issue. Media File Error (Id 8356) may be a symptom in such cases.