Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
How do software-based and hardware-based licenses compare?
The Observer XT 16, EthoVision XT 17, and FaceReader 9 offer new software-based licenses which replace the hardware license key (dongle) required in previous versions.
What's new in EthoVision XT 17?
EthoVision XT 17 updates drivers, adds new options for licensing and trial control, gives new display options in the visualizations, and more.
Basler cameras are the most common camera used with EthoVision, and may also be used with Media Recorder.
Windows 10 power settings for EthoVision XT
Disabling sleep/standby and fast startup will prevent issues and improve performance.
Reinstalling the Picolo Alert drivers for EthoVision
The Picolo Alert is the framegrabber most commonly used for analog cameras in EthoVision XT 15. Reinstall the drivers if it has ceased to work after a Windows update.
Reinstalling the Picolo Diligent drivers for EthoVision XT
Reinstall the drivers if this digitizer card for analog cameras is not recognized in EthoVision XT 4.0-10.0.
Moving or Relocating the CatWalk XT Walkway
How best to prepare the CatWalk XT Walkway for relocation depends on the scale of the move – just down the hall to another room, or to another facility possibly far distances apart.
Starting in EthoVision XT 17.0, EthoVision is too large to install from a single file. The download is provided as a zip file (compressed folder) which must be extracted to a folder before installation can proceed.
EthoVision XT Settings are Locked, Unable to Modify
Once data has been acquired in EthoVision using a specific profile (Arena, Trial Control, or Detection), they become locked from changes (red arrows). You can duplicate these profiles and edit the new copy.
CatWalk XT classified footprints are grayed out
Footprints that were previously classified/labeled show up in Classification, but some/all are grayed out in Run Visualizations and Run Statistics.