Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
Reinstalling the Picolo Diligent drivers for EthoVision XT
Reinstall the drivers if this digitizer card for analog cameras is not recognized in EthoVision XT 4.0-10.0.
Setting up the CatWalk XT 10 walkway: calibration and detection settings
Setting up the walkway for use is a three step process: defining the walkway, calibrating, and detection settings. These steps are not difficult but can make a big difference for the quality of data and how much work you will need to do.
EthoVision XT Settings are Locked, Unable to Modify
Once data has been acquired in EthoVision using a specific profile (Arena, Trial Control, or Detection), they become locked from changes (red arrows). You can duplicate these profiles and edit the new copy.
CatWalk XT classified footprints are grayed out
Footprints that were previously classified/labeled show up in Classification, but some/all are grayed out in Run Visualizations and Run Statistics.
The Observer XT Error Id 12524 – Event Log Read Failure
The message indicates that the event log files cannot be found. These files are distinct from the project file (the .vop file) and if they have been separated from the rest of the project, this error will occur.
EthoVision XT file error Id 10034 Experiment cannot be repaired
This error occurs when you try and open an experiment in EthoVision XT and it reports error id 10034 "experiment cannot be repaired"
I cannot find my project’s VOP file. I see a file that looks like it might be it, but I am unsure
This issue involves a situation where you are attempting to open a project in The Observer XT via the project’s folder (by default in C:\Users\Public\Documents\Noldus\The Observer XT\Projects) and you do not see the project’s “Observer Project” (or .vop)
FaceReader will not install and the resulting Log file says Access Denied 0x80070005
This issue involves a situation where the installation of FaceReader on your PC fails and the resulting log file says “Error 0x80070005”
The Observer will not install and the installation log file says Access Denied - 0x80070005
This issue involves a situation where the installation of The Observer XT on your PC fails and the resulting log file says “Error 0x80070005”
There are no rectangles around the paw prints in CatWalk XT
Too much of the animal is being detected, preventing CatWalk from focusing on the actual prints, or display of the rectangles has been turned off.