Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
The Observer XT will not install and the resulting Log file says Access Denied 0x80070005
This issue involves a situation where the installation of The Observer XT on your PC fails and the resulting log file says “Error 0x80070005”
This issue involves the inability to open a CatWalk XT experiment as you receive a warning message that it was made with a previous (or newer) version of the software, but the same version was previously used.
My upgrade code is not recognized
Ensure you are entering the upgrade code in the correct version of the software. Copy-paste the code if possible.
Running out of free memory during acquisition in CatWalk XT
CatWalk will cancel acquisition if there is not enough free memory available to record the data. Proper procedures will help, but in some cases it may be necessary to add memory to the PC.
Pellet Dispenser indicator light and error troubleshooting
The Noldus pellet dispenser has an LED light which indicates the status and can be used to identify an error.
When using the Baby model of FaceReader 9 the automatic analysis did not detect any negative valences across the whole dataset. This results in a misclassification of negative and very negative affect as positive valence.
Color-marking animals for EthoVision
There are many options for colored markers that can be used on animals. Colors should be bright and distinguishable.
Incorrect drivers can result in error 12015 in EthoVision XT or missed samples or low frame rates.
Check network settings for a Basler camera
Basler GigE cameras connect to the computer using a network cable, and as such must have network settings configured accordingly.
Play a tone as a stimulus from the EthoVision XT trial control
You can use a TTL device or an External Command action in the EthoVision XT trial control to play a tone or sound at a particular point in the trial.